If you used our money transfer service and believe the transaction was fraudulent, call us immediately. Tell us what happened.

We want to help—and the only way we can is if you contact us. It’s easy–our toll free number in the U.S. is (800) 448-1492.

If the transfer has not been paid, then we can stop the transaction and refund your money.

Even if the money has been paid, we can better track scams and help others in the future if you report it to us.

For tips on avoiding fraud and more, check out our Knowledge Center. To learn about some of the latest scams, check out Fraud Types.

It’s always troubling to us at Western Union when we hear of people who have lost money to some kind of scam artist.

It’s especially troubling to find that a criminal has used a legitimate service as a way to defraud consumers.

Western Union commits significant resources—funding, people and technology—to fight fraud and help protect consumers from being victimized. We care about people who use our services—they work hard for their money, which is why we fight fraud and help to educate them about various types of consumer fraud and how to protect themselves.

By working together with the media and consumer advocacy groups to educate consumers, we can help prevent unsuspecting individuals from becoming victims of consumer fraud.