Online Customer Identification Process

European Union banking regulations require us to verify the identity of customers who send money online. The identification process is simple: 

  1. After your first two transactions, a button will appear in the “My identification status” section of your profile. Before you can send money again, you’ll need to click the button to start the process. NOTE: You won’t see the button until you’ve completed two online transactions within a year.
  2. Most returning customers will get verified automatically by our system. If we need more information from you, we’ll send you an email telling you what you need to do. It’s that easy.                       

Learn how to provide your ID if we email you
Check the status of your ID
Frequently asked questions


PLEASE NOTE: We may ask you to upload a copy of your identification as part of a separate verification process during a transaction. In this case, you'll see specific instructions within the transaction itself. You'll also be able to get to the upload page and instructions directly from your profile. Documentation sent to the address listed for the EU identity process won't enable you to continue your transaction.