Frequently Asked Questions

Send money to a mobile phone

What is Mobile Money Transfer?

What is a Mobile Network Operator?

What is a mobile wallet?

Can money be sent to any mobile phone?

Does the sender need to have a mobile phone?

What if, as a sender, I don't give you the correct mobile number of the receiver?

How does Mobile Money Transfer with Western Union work at an Agent location?

What information is required on the Mobile Money Transfer form?

Who can send a Mobile Money Transfer?

How quickly will the money be available to the Receiver?

Is Mobile Money Transfer available at all Western Union Agent locations?

How will you ensure that Mobile Money Transfer transactions are secure?

What about currency exchange rates?

In what currency are receivers paid?

How will the Receiver know if they have received funds in their mobile wallet?

Does the Receiver need to have specific mobile wallet service with a partcipaing Mobile Operator Service Provider?

 

 

What is Mobile Money Transfer?

Today, consumers have access to a variety of ways to send and receive money. Although using cash to send a money transfer is the most popular method for most people, more and more people want additional options like sending and/or receiving funds on the Internet, over the telephone, and now, on their mobile phones.

Mobile Money Transfer is one of the newest and most convenient ways to send money worldwide. If your mobile carrier offers this service, the funds sent are deposited into a mobile wallet (m-wallet) for use in a variety of ways, determined by each Mobile Network Operator.

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What is a Mobile Network Operator?

A Mobile Network Operator offers mobile phone service. Many work with Western Union to offer Mobile Money Transfer service. These operators also offer mobile wallets (m-wallets) that can be tied to a mobile phone account where funds are withdrawn and deposited.

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What is a mobile wallet?

A mobile wallet, or m-wallet, is an electronic account that is linked to a person’s mobile phone in which money can be electronically deposited and used the same as cash.

Mobile wallets are used to pay for goods at stores, pay for public transportation, utilities, pay bills and withdraw cash.

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Can money be sent to any mobile phone?

Mobile Money Transfers can only be sent to mobile phones that belong to Mobile Network Operators that work with Western Union.

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Does the sender need to have a mobile phone?

No, the Sender does not need to have a mobile phone to send a Mobile Money Transfer. However, if the Sender does have a mobile phone and chooses to provide their mobile phone number, they will receive an SMS message confirming the money has been delivered, or alerting them to any issues.

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What if, as a sender, I don't give you the correct mobile number of the receiver?

Funds are credited based on the mobile number provided. To be sure your money is transferred to the intended Receiver, you must be sure to provide their correct mobile phone number.

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How does Mobile Money Transfer with Western Union work at an Agent location?

A Mobile Money Transfer takes just a few easy steps:

  1. Sender confirms the Receiver's mobile phone number and that the Receiver's mobile operator offers the mobile money transfer service who work with Western Union. The Receiver also must have a mobile wallet attached to their account.
  2. The Sender completes the Send Money form at a Western Union Agent location, including the Receiver's name and mobile number.
  3. Sender gives the Send Money form and cash for the transfer and any applicable fees to the Agent representative.
  4. The Receiver will get an SMS message from their Mobile Network Operator that money is available in their mobile wallet.

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What information is required on the Mobile Money Transfer form?

  • Amount to send
  • Receiver's country code and mobile phone number
  • Receiver's first and last names
  • Receiver’s province or country
  • Sender's first and last name
  • Sender's country code and phone number
  • Sender's address

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Who can send a Mobile Money Transfer?

Anyone can send a Mobile Money Transfer:

  1. In person at a participating Western Union® Agent location.
  2. Online from participating Western Union websites offering the service.

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How quickly will the money be available to the Receiver?

Western Union is known for its transaction speed. Notification will quickly follow via text message once the funds are delivered. Availability of funds may vary in different regions depending on the account type and mobile operator.

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Is Mobile Money Transfer available at all Western Union Agent locations?

Mobile Money Transfers can only be sent from participating Western Union Agent locations. Use the 'Find an Agent' button at the top right of this web page to find participating agent locations.

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How will you ensure that Mobile Money Transfer transactions are secure?

Senders must provide proper identification to send a money transfer to a mobile wallet. Transactions comply with both the regulations of the send country and those for cross–border remittances. Mobile Network Operators secure their customers' mobile wallets by a secret PIN and other security methods (check with the Mobile Network Operator for more information).

If your mobile phone is lost or stolen, contact your mobile operator and they will freeze/suspend your mobile wallet account.

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What about currency exchange rates?

Exchange rates for the Mobile Money Transfer transaction will be calculated, applied, and displayed at the time the funds are sent unless otherwise prohibited by local regulations.

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In what currency are receivers paid?

Mobile Money Transfers are paid in the local currency of the receive country.

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How will the Receiver know if they have received funds in their mobile wallet?

Receivers will get an SMS message from their mobile service provider

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Does the Receiver need to have specific mobile wallet service with a partcipaing Mobile Operator Service Provider?

Yes, Receivers must have a mobile wallet tied to their mobile phone service.

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Web to a Mobile Phone

Destination Countries and Mobile Operators:

 

Afghanistan:
Roshan

 

Bangladesh
Banglalink

 

Burkina Faso:
Inova

 

El Salvador
Tigo

 

Guatemala:
Tigo

 

Honduras
Tigo

 

Kenya
Safaricom M-PESA

 

Madagascar
Telma M-VOLA

 

Paraguay
Tigo

 

Philippines:
Globe GCASH
SMART Money

 

Tanzania
Vodacom

 

Uganda
MTN