Today, consumers have access to a variety of ways to send and receive money. Although using cash to send a money transfer is the most popular method for most people, more and more people want additional options like sending and/or receiving funds on the Internet, over the telephone, and now, on their mobile phones.
Mobile Money Transfer is one of the newest and most convenient ways to send money worldwide. If your mobile carrier offers this service, the funds sent are deposited into a mobile wallet (m-wallet) for use in a variety of ways, determined by each Mobile Network Operator.
A Mobile Network Operator offers mobile phone service. Many work with Western Union to offer Mobile Money Transfer service. These operators also offer mobile wallets (m-wallets) that can be tied to a mobile phone account where funds are withdrawn and deposited.
A mobile wallet, or m-wallet, is an electronic account that is linked to a person’s mobile phone in which money can be electronically deposited and used the same as cash.
Mobile wallets are used to pay for goods at stores, pay for public transportation, utilities, pay bills and withdraw cash.
Mobile Money Transfers can only be sent to mobile phones that belong to Mobile Network Operators that work with Western Union.
No, the Sender does not need to have a mobile phone to send a Mobile Money Transfer. However, if the Sender does have a mobile phone and chooses to provide their mobile phone number, they will receive an SMS message confirming the money has been delivered, or alerting them to any issues.
Funds are credited based on the mobile number provided. To be sure your money is transferred to the intended Receiver, you must be sure to provide their correct mobile phone number.
A Mobile Money Transfer takes just a few easy steps:
Anyone can send a Mobile Money Transfer:
Western Union is known for its transaction speed. Notification will quickly follow via text message once the funds are delivered. Availability of funds may vary in different regions depending on the account type and mobile operator.
Mobile Money Transfers can only be sent from participating Western Union Agent locations. Use the 'Find an Agent' button at the top right of this web page to find participating agent locations.
Senders must provide proper identification to send a money transfer to a mobile wallet. Transactions comply with both the regulations of the send country and those for cross–border remittances. Mobile Network Operators secure their customers' mobile wallets by a secret PIN and other security methods (check with the Mobile Network Operator for more information).
If your mobile phone is lost or stolen, contact your mobile operator and they will freeze/suspend your mobile wallet account.
Exchange rates for the Mobile Money Transfer transaction will be calculated, applied, and displayed at the time the funds are sent unless otherwise prohibited by local regulations.
Mobile Money Transfers are paid in the local currency of the receive country.
Receivers will get an SMS message from their mobile service provider
Yes, Receivers must have a mobile wallet tied to their mobile phone service.