Frequently Asked Questions

Online consumer identification process

Why does my identity need to be verified by Western Union?

What do I need to do in order to have my identity verified?

How long will it take to have my identity verified?

 

Why does my identity need to be verified by Western Union?

Due to a change in the European legislation and applicable European banking regulations, Western Union customers must now have their identity verified in order to send online transactions. This is effective as of November 1, 2009.

This requirement applies both to existing and new Western Union customers using our online service on a repeat basis.

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What do I need to do in order to have my identity verified?

Insure the information in your profile is complete and accurate.

Western Union:

  • Will use the information in your profile on westernunion.co.uk to verify your identity.
  • May share your personal information with third party service provider(s), exclusive of credit advice. Refer to Terms and Conditions for more information.
  • Will send an email confirmation once the identification process is complete.

Some customers might have to undergo an alternative identification process. Those customers will be contacted via email with further instructions.

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How long will it take to have my identity verified?

Please allow 5 to 10 business days for internal administration before attempting to do your third transaction online. Once your identification is verified, you will receive an email updating your status. You may then log in and continue to send money using our online service.

Login to check your status in your profile.

If you need to send money before your identification is processed, you can do so from one of our many Agent locations

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