Due to a change in the European legislation and applicable European banking regulations, Western Union customers must now have their identity verified in order to send online transactions. This is effective as of November 1, 2009.
This requirement applies both to existing and new Western Union customers using our online service on a repeat basis.
Insure the information in your profile is complete and accurate.
Some customers might have to undergo an alternative identification process. Those customers will be contacted via email with further instructions.
Please allow 5 to 10 business days for internal administration before attempting to do your third transaction online. Once your identification is verified, you will receive an email updating your status. You may then log in and continue to send money using our online service.
Login to check your status in your profile.
If you need to send money before your identification is processed, you can do so from one of our many Agent locations