Fighting Fraud

Together, we can fight fraud

Working together, we can fight fraud. We work hard to help prevent fraud, but need your help. Your best defence is to be aware, educate yourself and use good judgement.

Don’t become a victim of fraud. Learn how to spot the warning signs of a scam or scammer before it’s too late.

General warning signs

  • Scammers have many excuses why they can’t meet you in person. They list numerous reasons why they need money and always seem to be in trouble.
  • Scammers claim they have been in an accident, are in the hospital and their medical bills have to be paid in full before they can leave.
  • Scammers need money because they were mugged and their money, passport, and ID were stolen while travelling.
  • Scammers continue to ask for money for a plane ticket to see you, or to “float” them until payday.
  • Scammers claim they’ve been in an accident or have a sudden family tragedy right before boarding a plane to meet you, or are held up in Customs and need money for their release.

Emails and phishing


    Passwords and IDs hold a high value with cyber criminals. Sending phishing emails to a lot of random email addresses is one easy way scammers steal information from unsuspecting people.

    It’s probably a phishing email if:

  • The email is poorly written with misspellings and incorrect grammar, or a familiar company name is misspelt.
  • Your name isn’t in the “To” line. This email has likely been sent to thousands of people.
  • The sender’s email address is suspicious; it might have a familiar company or government organization that is misspelt.
  • The email doesn’t use your name. Any financial institution you have an account with knows your name. Emails beginning with “Dear valued customer,” “To Whom It May Concern,” or even “Hello,” could signal a scam.
  • The URL is a fake. Hover over the “click here” or “take action now” link with your mouse. If you see a strange URL instead of a legitimate company website, don’t click.
  • You’re informed that there’s a security breach on your account, and if you don’t take the action recommended in the email, your account will be temporarily suspended.
  • The email asks for your personal, credit card or online account information or takes you to a website that asks for it. Legitimate companies don’t usually do that.
  • If you receive a suspicious email:

  • Don’t open it; delete it immediately.

  • Don’t follow any links in the email—even if it’s to “unsubscribe” from the sender—or open files attached to it.

  • Western Union will never send you an email asking for your ID, password, or personal information.

  • If you’re not sure whether an email is from Western Union or not, don’t open any links, click on any attachments, or provide any passwords or user IDs.

  • Forward the email to spoof@westernunion.com and then delete it.

Global teamwork



    We work with a variety of law-enforcement and consumer-protection agencies around the world to help prevent fraud.

Think you've been scammed?

Report it. You can help us and, in the process, help others from getting scammed in the future.

Call our Fraud Hotline at
0800 026 0309

Forward suspicious emails to spoof@westernunion.com

Report to Authorities

Stay Informed

Follow our alerts and updates on:

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@WUStopFraud