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Contact Us
By Email
If you have specific questions and would like to contact us via email, please use the form below. One of our customer service representatives will respond as soon as possible.
By Mail
Customer Service in English:
Western Union Financial Services, Inc.
P.O. Box 4430
Bridgeton, MO 63044
Customer Service in Spanish:
Western Union Financial Services, Inc.
P.O. Box 130780
Dallas, TX 75313
Western Union Prepaid MasterCard
c/o BankFirst
P.O. Box 5012
Sioux Falls, SD 57117-9874
Maryland Customers:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Western Union Financial Services, Inc. at Commissioner of Financial Regulation, Attention Complaint Unit, 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, phone 1-888-784-0136.
Texas Customers:
After first contacting Western Union Financial Services, Inc., if you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:
In Person or U.S. Mail: Texas Department of Banking, 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Fax Number: 512-475-1313
E-mail Address: consumer.complaints@banking.state.tx.us
Website Address: www.banking.state.tx.us
By Phone
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Customer Service (English) -- 1-800-325-6000 |
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Servicio de Cliente (Español) -- 1-800-325-4045 |
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Find an Agent location -- 1-800-325-6000 |
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Quick Collect® Customer Service -- 1-800-238-5772 |
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Western Union® Money OrderSM -- 1-800-999-9660 |
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Western Union Gold Card Rewards Program (English) -- 1-877-984-0469 |
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El Programma de Premios de La Tarjeta Dorada de Western Union (Español) -- 1-877-984-0464 |
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Western Union Gold Card Phone Service Provider -- 1-888-628-8862 |
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Report a lost or stolen Prepaid MasterCard -- 1-866-737-4949 |
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Change your Prepaid MasterCard PIN* -- 1-866-737-4949 |
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* The first PIN slection is done at no cost. There is a $1.00 fee for future PIN changes.
Business Contact Information
Money Transfer Agent
To become a Western Union Agent call us at 1-800-325-6000 or contact us using the form above.
Money Order Agent
For information on becoming a Money Order Agent, contact us by phone at 1-800-274-2040, or contact us using the form above.
Our Affiliate Program
If you own a website and are interested in advertising Western Union online services and earning referral fees, learn more about the westernunion.com Affiliate Program.
Or write to us at:
Western Union Affiliate Program
P.O. Box 6992, M/S M22A2
Greenwood Village, CO 80155-6992
Corporate Contact Information
Corporate Headquarters
P.O. Box 6992
Greenwood Village, CO 80155-6992
+1-720-332-1000
Media Relations
Visit our Corporate Site
Investor Relations
P.O. Box 6992
Greenwood Village, CO 80155-6992
866-405-5012
Corporate Customer Service
Tom Lysinger
Vice President
Quality and Customer Service
Western Union
P.O. Box 4430
Bridgeton, MO 63044
USA
Corporate Community Development
How to apply:
Written proposals may be submitted to:
Community Relations Manager
P.O. Box 6992
Greenwood Village, CO 80155-6992
USA
Fax +1-720-332-4753
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