|
|
 |
|
Frequently Asked Questions
Western Union® Prepaid Services - Telecommunications
1. Can I send wireless and prepaid home phone payments online?
Unfortunately we are unable to process prepaid services online. Please visit one of our 48,000 Agent locations for help with sending a Prepaid Services payment. Find an Agent location.
2. Where can I go to send Prepaid Services payments for wireless and prepaid home phone?
More than 48,000 Western Union Agent locations nationwide are available to help you send Prepaid Services payments.
3. How do I find a nearby participating Western Union Agent location?
Find a location online or call 1-800-CALL-CASH® anytime day or night. For Spanish-language help, call 1-800-325-4045.
4. What should I do if I tried to send a payment, but the system didn’t recognize my provider account number?
Make sure you are using the correct account number. Account numbers are often ten digit phone numbers, but your provider may have assigned you a unique account number. Account numbers can include letters and numbers and up to 23 digits long.
If you have verified that your account number is correct, ask the Agent clerk to enter it again, as there maybe have been an error entering it into the system. If the system still does not recognize your account number, it is possible that your service provider has not yet notified Western Union that your account is activated. Please contact your service provider and request that they activate your account for payments.
5. Why haven’t I received credit for my payment?
In general, you’ll receive credit for your payment within minutes. However, with some companies it may take longer. If more than 24 hours have passed and you still have not received credit please follow these steps:
|
 | |
If you successfully sent a payment from an Agent location, you should have a Western Union receipt. Verify that you received a Money Transfer Control Number (MTCN), found on your receipt. |
| |
Verify that your payment was sent to the correct provider. |
| |
Call your provider with your MTCN, and they will research your payment. You may also contact us at 1-800-238-5772 (select option 1, then option 2 for help) |
|
6. How do I know if I can send a payment for my specific wireless carrier or prepaid home phone provider at participating Western Union locations?
Check with your service provider to find out if they accept payments through participating Western Union Agent locations.
|
|
|
|
|