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1. What is a money order?
2. Where can I purchase a money order?
3. Where can I cash a money order?
4. Do Western Union Agent locations cash money orders?
5. Do money orders have an expiration date?
6. How can I obtain a photocopy of a money order to find out who cashed it?
7. I lost my money order receipt. How can I get a refund or request a photocopy of the money order I purchased?
8. Can I change the payee name after the money order has been completely filled out?
9. Can a money order purchased in the United States be cashed outside of the United States?
10. I own a retail business and would like to offer the Western Union Money Order service. How can I become a selling agent?
11. How can I acquire information regarding a money order I have purchased?
1. What is a money order?
A money order is a Western Union branded check. Money orders can be used to pay bills, or purchase goods or services. Western Union branded money orders are issued by Integrated Payment Systems Inc., a Western Union affiliate.
2. Where can I purchase a money order?
Western Union® Money OrderSM payment instruments are available at many major supermarkets, convenience stores, check-cashers and other retail locations displaying the yellow and black Western Union Money Order signs. Several national chains that issue Western Union Money Order payment instruments are: 7-Eleven, Kmart, Kroger, and QuikTrip.
To find a Money Order Agent location near you, consult your telephone directory, either in the white pages under Western Union or in the yellow pages.
3. Where can I cash a money order?
Money orders are intended for use in the United States and may be deposited into bank accounts. They may also be cashed at check-cashers, banks and retailers, subject to the policies of the cashing location.
4. Do Western Union Agent locations cash money orders?
In the US, some will, subject to the policies of the cashing location. However, Western Union Agent locations are under no obligation to cash a Western Union Money Order payment instrument. Western Union Money Order Agent locations are authorized sellers of Western Union Money Orders payment instruments, but they are independent businesses that establish their own policies regarding the types of payment instruments they will cash.
5. Do money orders have an expiration date?
The Western Union Money Order payment instrument does not have an expiration date. However, if it is not used or cashed (presented for payment) within three years of the purchase date, there will be a non-refundable service charge deducted from the principal amount of the money order where permitted by law. Additional fees apply for money order refund, tracing and other services.
6. How can I obtain a photocopy of a money order to find out who cashed it?
Follow the instructions on the purchaser's receipt in order to obtain a photocopy of the cashed money order. The payee's endorsement is located on the back of the photocopy. If you need help, email us or call our customer assistance line 1-800-999-9660 and follow the automated instructions.
7. I lost my money order receipt. How can I get a refund or request a photocopy of the money order I purchased?
If you have no proof of purchase, but know the serial number and the dollar amount of the money order, you'll need to obtain a money order Tracing/Refund Request form from the location where you purchased the money order. You will also need to contact Western Union at 1-800-999-9660 to have the Customer Service Representative send you an affidavit form. Follow the instructions on both forms. Complete and sign the Tracing/Refund Request form. Complete, sign and have the affidavit notarized. Mail both forms to the address listed on the Tracing/Refund Request form for processing.
You will also need to include a non-refundable processing fee. If the money order has not been cashed at the time your request is received, you will generally be issued a refund within 30 days of completion of our investigation. Western Union may, however, require a bond or other form of acceptable security before issuing a refund.
If you do not know the serial number or the dollar amount and are unable to provide proof of purchase, your request for a refund may be denied.
8. Can I change the payee name after the money order has been completely filled out?
No, alterations cannot be made to a completed money order.
9. Can a money order purchased in the United States be cashed outside of the United States?
It can subject to the policies of the cashing location, provided that the foreign bank has a corresponding relationship with a bank in the U.S. Under such circumstances, the cashing location may place a hold on the funds and delay their availability.
10. I own a retail business and would like to offer the Western Union Money Order service. How can I become a selling agent?
Contact Us with your name, business name, business address, phone number and type of business. Also include the number of locations and the length of time you've been in business. A sales manager will contact you.
11. How can I acquire information regarding a Money Order I have purchased?
For information regarding Western Union Money Order payment instruments, call 1-800-999-9660.
If you have questions that are not answered here, please contact us by email, mail or phone.
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