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      Frequently Asked Questions

      Western Union Convenience Pay® Service

      1.
      How do I use the Convenience PaySM service?

      2.
      What kind of bill payments can I send using the Convenience Pay service?

      3.
      How much does it cost to send a bill payment using the Convenience Pay service?


      1. How do I use the Convenience PaySM service?


      Take your bill statement and cash payment to an Agent location.

      Some payments may be made by check or money order, depending on the biller.

      Fees and posting times vary by biller. The Agent clerk will provide you with details associated with your particular biller.

      In some cases you may need to complete a Convenience Pay Send Receipt Form

      Once the transaction is complete, you will receive a transaction receipt.


      2. What kind of bill payments can I send using the Convenience Pay service?


      Gas, cable, phone, electric, water, cellular and more.

      Billers may vary by Agent location.

      Ask the Agent Clerk for details.


      3. How much does it cost to send a bill payment using the Convenience Pay service?


      Service fees may range from $0.00 to $3.00 per each bill statement transaction.

      The Agent clerk will provide you details associated with your particular biller.


      If you have questions that are not answered here, please contact us by email, mail or phone.

      Find a Location

      Find an Agent location that is convenient for you.