Western Union® Prepaid MasterCard® Cardholder Agreement IMPORTANT - PLEASE READ CAREFULLY Terms and Conditions/Definitions for the Western Union® Prepaid MasterCard® This document constitutes the agreement ("Agreement") outlining the terms and conditions under which the Western Union® Prepaid MasterCard® has been issued to you. To activate the Card, you must pay a non-refundable Activation Fee of $9.95 for the Card and make an initial value load of at least $30.00 to the Card. By accepting and using the Card, you agree to be bound by the terms and conditions contained in this Agreement. "Card" means the Western Union® Prepaid MasterCard® issued to you by The Bancorp Bank, Wilmington, Delaware. “Issuer” means The Bancorp Bank. The Bancorp Bank is an FDIC insured member institution. "Card Account" means the records we maintain to account for the value of claims associated with the Card. The value available is recorded in your Card Account and will decrease each time you use the Card to make a purchase or withdrawal. "You" and "your" mean the person who has received the Card or whose name appears on the Card and is authorized to use the Card as provided for in this Agreement. "We," "us," and "our" mean BankFirst, our successors, affiliates or assignees. You acknowledge and agree that the value available in the Card Account is limited to the funds that you have loaded into the Card Account or have been loaded into the Card Account on your behalf. You agree to sign the back of the Card immediately upon receipt. The expiration date of the Card is identified on the front of your Card. The Card is a prepaid card. The Card is not connected in any way to any other account. The Card is not a credit card. The Card is not for resale. You will not receive any interest on your funds in the Card Account. The Card will remain the property of The Bancorp Bank and must be surrendered upon demand. The Card is nontransferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Our business days are Monday through Friday, excluding holidays, even if we are open. Write down your Card number and the customer service phone number provided in this Agreement on a separate piece of paper in case your Card is lost, stolen, or destroyed. Please read this Agreement carefully and keep it for future reference.
Obtaining Your Card The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
Authorized Users You are responsible for all authorized transactions initiated and fees incurred by use of your Card. If you permit another person to have access to your Card or Card number, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each Card according to the terms and conditions of this Agreement.
Secondary Cardholder You may not request an additional Card for another person.
Personal Identification Number You will receive a Personal Identification Number (“PIN”) with your Card. You should not write or keep your PIN with your Card. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately following the procedures in the paragraph labeled “Your Liability for Unauthorized Transfers.”
Cash Access With your PIN, you may use your Card to obtain cash from any Automated Teller Machine (“ATM”) or any Point-of-Sale (“POS”) device, as permissible by merchant that bears the MasterCard®, Maestro®, Cirrus®, or STAR® brand. All ATM transactions are treated as cash withdrawal transactions. You may use your Card at an ATM. The maximum cumulative amount that may be withdrawn from an ATM per day is $500.00. The maximum cumulative amount that may be withdrawn from a participating bank (over the counter withdrawal) per day is the available balance of your Card. Any funds withdrawn from a POS device will be subject to the maximum amount that can be spent on your Card per day.
Loading Your Card You may add funds to your Card, called “value loading”, at any time. The minimum amount of each value reload is $30.00. The maximum amount of each initial value load is $950.00. The maximum amount of each value reload is $950.00.You may add value or load your Card via cash at any Western Union agent location in the United States or by direct deposit. To find a Western Union agent location nearby, you may call 1-800-325-6000, press 2, then 1, or visit www.westernunion.com. After the initial value load, there is a reload amount of $30.00 and a maximum funding amount of $950.00 per transaction or $950.00 in the aggregate within a twenty-four (24) hour period. You may perform up to ten (10) Western Union Prepaid Services transactions to load value onto the Card within a one (1) calendar month period. If you attempt to perform a Western Union Prepaid Services transaction that would exceed these limits, your transaction will be denied. Funds can also be loaded onto the Card by direct deposit of payroll funds if your employer offers direct deposit as a pay option. You may only designate one employer to send direct deposit to the Card. Access your account via www.westernunionprepaidservices.com and click on the Direct Deposit link on the page, or call 1-866-7374949 to obtain information on initiating direct deposit. Your employer controls the establishment of direct deposit to the Card and the timing of funds transfer to the Card. The aggregate funds loaded on the Card at any time from any source may not exceed $2,500.00. The aggregate funds loaded on the Card within one (1) calendar month from any source may not exceed $9,500.00. The maximum value of your Card is restricted to $2,500.00. If you exceed the load limits stated above, you are still subject to the maximum Card value stated above. We will deny any load transaction, including a direct deposit transaction from your employer, which would cause the Card Account balance to exceed these limits. If a direct deposit transaction is denied, you will need to obtain your pay from your employer in a manner other than direct deposit to the Card.
Direct Deposit Account Your prepaid Card Account and associated direct deposit account number cannot be used for preauthorized direct debits from merchants or from utility or Internet service providers. If presented for payment, these preauthorized direct debits will be declined and your payment to the merchant or provider will not be processed. The bank routing number and direct deposit account number are for the purpose of initiating direct deposits to your prepaid Card Account only. You are not authorized to provide this bank routing number and direct deposit account number to anyone other than your employer or payer.
Using Your Card/Features The maximum amount that can be spent on your Card per day is $2,500.00. The maximum value of your Card is restricted to $2,500.00. You may use your Card to purchase or lease goods or services wherever MasterCard debit cards, Maestro cards, or STAR cards are accepted as long as you do not exceed the value available on your Card Account. Some merchants do not allow cardholders to conduct split transactions where you would use the Card as partial payment for goods and services and paying the remainder of the balance with another form of legal tender. If you use your Card at an automated fuel dispenser (“pay at the pump”), the merchant may preauthorize the transaction amount up to $70 or more if you pay at the pump. If your Card is declined, even though you have sufficient funds available, pay for your purchase inside with the cashier. If you use your Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the merchant may preauthorize the transaction amount for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred. Any preauthorization amount will place a “hold” on your available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the preauthorization amount on hold will be removed. It may take up to seven (7) days for the hold to be removed. During the hold period, you will not have access to the preauthorized amount. If you use your Card number without presenting your Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if you used the Card itself. For security reasons, we may limit the amount or number of transactions you can make on your Card. Your Card cannot be redeemed for cash. You may not use your Card for online gambling or any illegal transaction. Each time you use your Card, you authorize us to reduce the value available on your Card Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the available amount in your Card Account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available on your Card, you shall remain fully liable to us for the amount of the transaction and any applicable fees. You do not have the right to stop payment on any purchase or payment transaction originated by use of your Card. You may not make preauthorized regular payments from your Card Account. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to thirty (30) days. All transactions relating to car rentals may result in a hold for that amount of funds for up to sixty (60) days.
Returns and Refunds If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds and agree to the refund policy of that merchant.
Charges Made In Foreign Currencies If you obtain your funds or make a purchase in a currency other than the currency in which your Card was issued, the amount deducted from your funds will be converted by MasterCard International Incorporated into an amount in the currency of your Card. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by MasterCard International Incorporated from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate MasterCard International Incorporated itself receives, or the government-mandated rate in effect for the applicable central processing date. This percentage amount is independent of any amount taken by the Issuer. If you obtain your funds or make a purchase in a currency other than the currency in which your Card was issued, the Issuer may assess a foreign currency conversion fee of 2% of the transaction amount and will retain this amount as compensation for its services.
Receipts You should get a receipt at the time you make a transaction using your Card. You agree to retain your receipts to verify your transactions.
Card Account Balance/Periodic Statements You may access your available balance by accessing your Card Account online or by calling 1-888-215-6762. Statements in electronic format will be made available free of charge at www.westernunionprepaidservices.com during each month in which a transaction occurs. You will not automatically receive paper statements. You may choose to have a paper statement mailed to you by contacting us each time at 1-888-215-6762. However, there is a fee for this service.
Fee Schedule – All fee amounts may be withdrawn from your Card Account The first PIN selection can be done at no cost. Subsequent PIN selections will be charged a $1.00 IVR fee for PIN change; There is an Account Maintenance Fee of $4.95 per month while the account is open and has a positive balance. Your Card Account will be charged the Account Maintenance Fee amount which could result in a negative Card Account balance. You will not be able to use your Card until sufficient additional funds are added to your Card Account to satisfy the negative Card Account balance; Each ATM cash withdrawal will be charged an ATM Withdrawal Fee of $2.00. If you use an ATM not owned by us for any transaction, including a balance inquiry, you may be charged a fee by the ATM operator even if you do not complete a withdrawal. This ATM fee is a third party fee amount assessed by the individual ATM operator only and is not assessed by us. This ATM fee amount will be charged to your Card. There are no limits regarding the number of times you may withdraw cash per day, however you may not withdraw more than $500.00 per day from an ATM; A Cash Advance Fee of $4.00 per transaction will be charged when using the Card to receive cash from a teller (over the counter withdrawal) or non-ATM transaction; A Reissuance of Lost/Stolen Card Fee of $10.00 per Card will be assessed when we replace a lost, stolen, or damaged Card; You may elect to receive your Card sooner by agreeing to pay a Priority Shipping Fee of $19.95; A $10.00 Close Account Administrative Adjustment Fee will be assessed if a check is issued for funds in your Card Account; A $2.00 Printed Paper Statement Fee will be assessed for each mailed statement or for each request for a particular statement; A POS Signature Decline or POS PIN Decline Fee of $0.15 per transaction will be assessed; A $4.95 Western Union Load Fee will be assessed each time you load funds with a Western Union Prepaid Services transaction.
Confidentiality We may disclose information to third parties about your Card or the transactions you make: Where it is necessary for completing transactions; In order to verify the existence and condition of your Card for a third party, such as merchant; In order to comply with government agency, court order, or other legal reporting requirements; If you give us your written permission; or To our employees, auditors, affiliates, service providers, or attorneys as needed.
Our Liability for Failure to Complete Transactions If we do not properly complete a transaction from your Card on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance: If through no fault of ours, you do not have enough funds available on your Card to complete the transaction; If a merchant refuses to accept your Card; If an ATM where you are making a cash withdrawal does not have enough cash; If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction; If access to your Card has been blocked after you reported your Card lost or stolen; If there is a hold or your funds are subject to legal process or other encumbrance restricting their use; If we have reason to believe the requested transaction is unauthorized; If circumstances beyond our control (such as fire, flood, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or Any other exception stated in our Agreement with you.
Your Liability for Unauthorized Transfers Contact us at once if you believe your Card has been lost or stolen. Telephoning is the best way to minimize your possible losses. If you believe your Card has been lost or stolen, or that someone has transferred or may transfer money from your Card Account without your permission, call us at 1-888-215-6762. If you notify us within two (2) business days, you can lose no more than $50 if someone used your Card without your permission. If you do not notify us within two (2) business days after you learn of the loss or theft of your Card and we can prove that we could have stopped someone from using your Card without your permission if you had promptly notified us, you could lose as much as $500. Under MasterCard International Bylaws and Rules, your liability for unauthorized MasterCard transactions on your Card Account is $0 if you notify us promptly and you exercise reasonable care in safeguarding your Card from loss, theft, or unauthorized use. This reduced liability does not apply if a PIN is used as the method of verification for a disputed transaction or you have reported two (2) or more incidents of unauthorized use in the immediately preceding twelve (12) month period. . If you notify us within two (2) business days, you can lose no more than $50 if someone used your Card without your permission. If you do not notify us within two (2) business days after you learn of the loss or theft of your Card and we can prove that we could have stopped someone from using your Card without your permission if you had promptly notified us, you could lose as much as $500. Also, if you become aware of and/or your statement shows transactions that you did not make, notify us at once. If you do not notify us within sixty (60) days after you become aware of the transaction and/or after the statement was made available to you, you may not get back any value you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the value if you had notified us in time and you are grossly negligent or fraudulent in the handling of your Card. If your Card has been lost or stolen, we will close your Card Account to keep losses down
Other Terms Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at anytime. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of Delaware except to the extent governed by federal law.
Amendment and Cancellation We may amend or change the terms and conditions of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. You may cancel this Agreement by returning the Card to us. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.
Information About Your Right to Dispute Errors In case of errors or questions about your electronic transactions, call 1-888-215-6762 or write to Cardholder Services, Western Union® Prepaid MasterCard® c/o The Bancorp Bank, PO Box 5012, Sioux Falls, South Dakota 57117-9874, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact us no later than sixty (60) days after the FIRST statement was made available to you on which the problem or error appeared. Provide your name and Card number (if any). Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Provide the dollar amount of the suspected error. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Card. For errors involving new Cards, POS transactions, or foreign initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting us at the address or phone number listed at the beginning of this section.
English Document Controlling Any legal clarification will be based on the use and application of the Cardholder Agreement document in English. Any copies of this Agreement in non-English languages are provided only as reference material for the convenience of our cardholders. Customer Service For customer service or additional information regarding your Card, please contact us at: Western Union® Prepaid MasterCard® Card c/o The Bancorp Bank; PO Box 5012, Sioux Falls, South Dakota 57117-9874; 1-888-215-6762 Revision Date: 02/2008
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